We will happily accept a return or exchange within 30 days if the product is in the same condition as sent and all packaging is included and intact.  Shipping costs are an actual cost that we cannot recoup so these will be deducted from your refund amount as well as any damage costs associated with your product. If it is mistake we made, of course we will pay for the shipping costs associate with your return. A few items may incur a 15% restocking fee based on the condition of the item of when it returns to us. This doesn't happen often, but we have had people return items to us that have had parts removed, painted, glued, had odors, etc.

Some items such as custom-made items may not be returned on a case-by-case basis (i.e. if we custom ordered a stein from Germany that says 'Happy 50th Birthday Bob!') A few items may incur a 15% restocking fee based on the condition of the item of when it returns to us. We generally only receive about 5 returns a year so it is not common, but we put little clauses like that in here to protect ourselves if ever needed. 

Should you need to cancel or change your order, please contact us immediately as we strive to ship ASAP. This will help both of us not incur any further charges.  

We generally only receive about 5 returns a year so it is not common, but we put little clauses like that in here to protect ourselves if ever needed. We are a small family business so please contact us with questions or concerns as we are eager to work and build a connection with you!

Thank you so much from our family to yours,

James