We offer great old fashioned customer service and hope to make you our happiest customer. Sometimes things come up where you need to return or exchange something. We are pretty flexible but because we don't have an unlimited bankroll we do need to have a few guidelines.
We will happily accept a return or exchange within 30 days if the product is in the same condition as sent and all packaging is included and intact. Shipping costs are an actual cost that we cannot recoup so these will be deducted from your refund amount as well as any damage costs associated with your product. If it is mistake we made, of course we will pay for the shipping costs associate with your return. Some items such as custom-made for you items may not be returned on a case by case basis. An example of this would be if we custom ordered a stein from Germany that says 'Happy 50th Birthday Bob!' A few items may incur a 15% restocking fee based on the condition of the item of when it returns to us. This doesn't happen often but we have had people return items to us that have had parts removed, painted, glued, had odors, etc. We generally only receive about 5 returns a year so it is not common but we put little clauses like that in here to protect ourselves if ever needed.
If there is an issue with the product itself based on shipping, notify us within 7 days of receiving the product.
Should you need to Cancel or Change your order, please contact us immediately as we strive to ship ASAP. This will help both of us not incur any further charges.
We are a small family business so please contact us with questions or concerns as we are eager to work with you and build a connection with you.
Thank you so much from our family to yours,
James